Terms & Conditions

Turnaround

The turn aroundtime on your order with Dezine Wize starts when you’ve paid in full and we have all information required to complete your order (all artwork, correct tag files, all fonts required for editable tags, all shipping info, etc.) and your Mocks have been approved. Delay in receipt of "any" of this information could result in production delays. Most Mocks are sent within 24 hours, after receiving payment and all necessary information. Our current turnaround time avarages 5-7 business days, plus shipping. Complex orders/add-ons may increase turnaround. Delay in approval of mock-ups could also result in production delays. Each finishing service (printed tags, hem tags, etc.) will add extra time to the turnaround on orders, adding roughly 2 days per finishing to the turnaround time. The most up-to-date turnaround time will be listed on your quote and invoice.

If you have a deadline for your order, it is very important that you let us know when placing your order. A rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and processed through our system, we may not be able to accommodate your request. Any circumstances out of our control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate.

Terms

Orders must be paid in full before the order begins unless otherwise approved by Dezine Wize staff. If you pay via check, the turnaround time on your order will not begin until your check clears.

Artwork

All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. Dezine Wize will not be responsible for poor quality printing due to poor artwork. Please see our file prep page for more details. Dezine Wize is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and submitted by you, that is how we will print it.

Art Approval | Order Proofing

All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. Dezine Wize will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.

Screens

Dezine Wize will use the same set of screens per design ordered; that is, the graphic will print the exact same size, no matter the size of the item we are printing on. If you would like to have different screen sizes made for different item sizes, please let us know ahead of time. Each set of screens will be considered a different order, with pricing and minimums charged accordingly. Please keep the max imprint sizes in mind when printing girl, youth, and oversize shirts.

Out-of-Stock-Items

Dezine Wize is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before production begins..

Collar & Seam Printing

Inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods and will not be considered for reprints..

Specific Measurements When Printing

Even though Dezine Wize has over 10 years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target; however, not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This measurement will not be considered a misprint and Dezine Wize will not reprint or refund these shirts.

Changes To Your Order After Payment

Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $65.00, in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that's what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.

Garment Disclaimer

Dezine Wize is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.

Quality Assurnace

We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Dezine Wize will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Dezine Wize also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Dezine Wize does quality checks the garments, the final quality assurance check lies in the hands of you, our customer.
We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of the size, and of the order. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email us to submit your claim. If Dezine Wize is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors. We will require that you ship the misprinted shirts back to us. Dezine Wize will not be responsible for any shirts sold or given away prior to returning the order. Example: If you order 100 shirts and you've sold 15, but then you discover a print defect, and you return only 85 shirts, we are only responsible for the reprinting of the remaining 85 shirts).